At Kawaiworld.co.in, we strive to provide a seamless shopping experience for our customers. This Shipping & Return Policy outlines the terms related to the delivery of our products and the process for returns and refunds.
Shipping Policy
1. Order Processing
- Orders are typically processed within 1-3 business days after payment confirmation.
- You will receive a confirmation email with the order details once your order is successfully placed.
2. Shipping Methods and Delivery Time
- We offer reliable shipping services to deliver your order promptly.
- Delivery times may vary depending on your location but generally range between 3-7 business days.
- In case of delays due to unforeseen circumstances, we will notify you via email or phone.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on orders exceeding a specific amount as part of promotional offers.
4. Delivery Address
- Please ensure that the delivery address provided is accurate and complete.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your package.
Return Policy
Considering the kind of products we sell, we do not offer any returns or exchanges. Refund will be considered only under the following conditions.
1. Eligibility for Returns
- Products are eligible for return if:
- They are defective, damaged, or incorrect.
- The return request is made within 7 days of delivery.
- An uncut video starting right from unpacking the parcel till the issue is found is MANDATORY.
- Products must be unused, in their original packaging, and include all tags or accessories.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized gifts.
- Items purchased on clearance or during special sales, unless defective.
3. Return Process
To initiate a return:
- Contact our customer support team at kawaiworld.co.in or call +91 98186 34660 with your order details and reason for return.
- Our team will guide you on the return process and provide you with a return shipping label if applicable.
- Pack the item securely and include a copy of the original invoice.
4. Refund Process
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be credited to the original payment method used during purchase.
Exchange Policy
- We offer exchanges for defective or damaged products. Contact us to arrange an exchange.
- Exchange requests are subject to product availability.
Contact Us
For questions, concerns, or assistance with shipping and returns, please contact us:
- Email: info@kawaiworld.co.in
- Phone: +91 98186 34660
Thank you for shopping at Kawai World. We are committed to delivering happiness and delight through our range of kids’ gifts!